The Inter-Religious Council of Uganda (IRCU) implemented a three years comprehensive HIV and AIDS Program through faith-based organizations (FBOs) funded by USAID to scale up access to and utilization of quality HIV and AIDS prevention, care, and treatment for People Living with HIV and AIDS (PHA) and their families through religious institutions and community organizations. IRCU, therefore, contracted Prof. Asingwire Narathius of Socio-Economic Data Center to undertake a survey on client satisfaction and delivery models for HIV and AIDS Services supported by IRCU in Uganda. Fieldwork for this exercise was conducted in November 2009
PROJECT TITLE
Survey on Client Satisfaction and Delivery Models for HIV and AIDS Services supported by IRCU in Uganda
To assess client satisfaction with HIV and AIDS services provided by IRCU through supported faith-based health facilities, FBOs/CBOs and IRBs. The survey further identified gaps and provide strategic information to align HIV and AIDS programming to the needs of IRCU clients. Ultimately, the survey on client satisfaction and models of service delivery was expected to inform the approaches and strategies that will be adopted.
1. To understand the expectations of clients from IRCU supported HIV and AIDS programs
2. To assess the extent to which clients’ needs have been met
3. To establish clients perceptions about quality of services provided by IRCU supported FBOs
4. To assess the relevance, appropriateness, and acceptability of service delivery models
5. To document the factors that contribute to quality HIV and AIDS service provision through faith-based structures
6. To document good practices in the provision of quality HIV service that are attributable to the implementation of IRCU HIV and AIDS program
7. To assess program limitations and recommend ways of improving program design and delivery models to address client’s needs in regard to services being provided now and for future programming.
A combination of quantitative (survey) and qualitative methods was employed to undertake this study. The quantitative methods enabled generation of data from representative samples (n), among others, on aspects such as needs of clients, levels of satisfaction of these needs, individual perceptions, service acceptability, appropriateness and relevance of services. The qualitative methods, on the other hand, helped to gather information from purposively targeted key informants and clients to enable a detailed investigation on key aspects such as factors that contribute or constrain quality service provision, good practices, program limitation and an array of recommendations to improve program delivery. Qualitative data will allow the study team to maintain client voices and views in their natural and original state so as to enrich the quality of results.
